Bat Casino Privacy Policy — Keeping Your Data Safe

Bat Casino ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information. This Policy applies to the https://batcasino.app website and all related services.

Bat Casino is a trusted online gaming platform for users in Bangladesh. We believe your personal data belongs to you — we only use it to provide our services. This privacy policy is designed to be fully transparent, telling you exactly what we do and don't do with your information.

If you disagree with any part of this policy, please stop using the platform and contact us to close your account.

Bat Casino only collects the information needed to provide you with the best experience. See below for details on what data is collected and when.

• The information you voluntarily provide at registration forms the foundation of our data.
• Government-issued ID information is verified during the KYC process — this is a legal requirement.
• Some data is collected automatically while you use the platform, such as cookies and log data.
• We never collect sensitive personal information such as religion or political views.

Bat Casino uses your data only for specific, legitimate purposes. It is never used for anything else without your consent.

• Creating and managing your account, and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and resolving your complaints or queries.
• Preventing fraud, money laundering, and other illegal activities.
• Providing personalized services to enhance your gaming experience.
• Meeting legal obligations and fulfilling regulatory reporting requirements.
• Promotional offers and bonus communications, with your consent.
• Your gaming activity is monitored to ensure responsible gaming.

Bat Casino takes great care when sharing your personal data with third parties. Below is a clear breakdown of when and with whom your data may be shared.

• Payment Processor: bKash, Nagad, Rocket — only the necessary details to complete your transaction.
• Law Enforcement: Data may be disclosed under court order or legal obligation.
• Game Providers: Only the minimum data needed to operate games — anonymized IDs only.
• Security Partners: Verification service providers for fraud prevention.

Bat Casino uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Essential for maintaining login sessions and platform security. Disabling these may cause the platform to function incorrectly.
• Performance Cookies: Used to understand which pages are visited most — your identity is never revealed.
• Functionality Cookies: To remember your language preference and theme settings.
• Marketing Cookies: Only used with your consent and can be turned off at any time.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

Bat Casino uses industry-leading technology and practices to protect your data. Our security infrastructure is regularly updated and tested.

• 256-bit AES encryption — bank-grade security standard.
• SSL/TLS certificate — all data transfers are fully secured.
• Two-factor authentication (2FA) support — an extra layer of security for your account.
• 24/7 security monitoring — suspicious activity detected instantly.
• Regular penetration testing — identifying and resolving system vulnerabilities.
• Restricted staff access — only authorized personnel can view your information.

As a Bat Casino user, you have certain fundamental rights that we respect and uphold.

To exercise any of the rights listed above support@batcasino.app-. We will respond to your request within 7 business days.

Bat Casino does not retain your data longer than necessary. Retention periods by data type are listed below.

Once the retention period ends, your data is securely deleted or anonymised so that no individual can be identified.

Bat Casino strictly prohibits participation by anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is in place at the time of registration.
• Age verification is completed through government-issued ID during the KYC process.
• If we become aware that any minor's data has been collected, it will be deleted immediately.
• If parents have concerns support@batcasino.appto let us know.

Bat Casino may update this privacy policy as needed, due to changes in law, new services, or security improvements.

• For significant changes, you will be notified at least 7 days in advance via email or platform notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• The date of any changes will always be noted at the top of this page.
• To request a copy of a previous version, please contact our support team.

If you do not agree to the updated policy, you may request to close your account. Any remaining valid balance will be available for withdrawal.

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to help.

To learn more, visit our FAQ Page View or About Us Go to page.